Flower
Assuring QUALITY of SERVICE delivery
By developing close networks and relationships with service users and their families and establishing good partnerships and collaboration with purchasers of our services, we are able to continually improve what we do.
Our expertise and passion for good service keeps us competitive, flexible and able to deliver consistent, individual, qualitative care and support programmes that we are very proud of.

Our senior management team and staff are committed to providing a service of excellence based upon our corporate philosophy, values and objectives. They have significant experience and many have held senior posts within the NHS and independent care sector.
QUALITY STAFF FOR QUALITY CARE
  • we are an equal opportunities employer
  • we ensure that every employee or job applicant receives equal treatment
  • we continually seek to achieve higher standards of quality in our service provision, indeed, part of the organisation has been accredited externally for such achievement having received the ISO award
We invest in training our staff and management to recognise the bad practices of discrimination and segregation and use external trainers to cover a range of subjects to further develop staff skills and expertise.
TRAINING
  • we encourage innovative practice amongst our staff
  • we develop individualised approaches to care planning
  • we encourage staff to evaluate their own performance and examine practice
  • we provide mentoring to overseas nurses on adaptation courses
OUR STAFF
  • are committed to excellence
  • respect the rights of service users to self determination
  • demonstrate flexibility and patience even when faced with the most challenging behaviour